We strive to provide you with the highest level of service and meet all your expectations. However, in case you are not satisfied with the service provided, we are willing to consider a refund or adjustments to the service in line with our policy.
1. Refunds and Returns
As our services are provided exclusively online, we are unable to offer a physical return of products. However, if the service was not provided in full or did not meet the stated standards, we will consider a refund based on the following conditions:
- The service was not delivered within the agreed timeframe or in full.
- The service did not meet the agreed-upon conditions or expectations that were clearly communicated in advance.
- The service was not provided as requested by the client.
2. Refund Process
To request a refund, you need to:
- Inform us of your intent within 7 days from the date the service was provided.
- Go through the verification process, during which we will review whether your situation meets the refund conditions.
- We reserve the right to decide whether to approve the refund depending on the circumstances and the specific conditions of the service provided.
3. Exclusions
Please note that a refund will not be provided in the following cases:
- If the service has been fully or partially used, and you are satisfied with its quality.
- If the service has been provided in full and in accordance with the agreed terms.
4. Refund Processing Time
If a refund is approved, the amount will be returned to your account within 7-14 business days. The time for processing the refund may depend on the payment method used.
5. Service Changes and Cancellations
If you wish to cancel or modify a service before it begins, we are happy to consider your request. Cancellations or changes are possible up to the point of service delivery. If the service has already started, no refund will be issued.
We always aim to make your experience with us as comfortable and satisfactory as possible, and we are ready to review each case individually.